Not receiving SMS to the number, Instagram?

Question

Instagram

Good afternoon .
Help, please, with advice
I saved a long password on the iPhone, did not bother and write it down, because with the help of a finger you can automatically log in.
Yesterday there were problems with the network, I decided to log out and log in again, but the saved password is no longer suitable. I decided to reset the password so that SMS would come and keep a new password, SMS does not come to the specified number.
I decided to reset my password through the mail, I entered a new password twice and again the same thing, we sent you a message, enter it, 6 digits
I am writing in support that I do not receive SMS, they ask for an email specified during registration, or a phone number, it was 2014 I don’t remember anymore. And silence, there are no other options.
It turns out that I have access to both the mail and the phone number indicated in the profile, and this is not proof that my account is mine.
What should I do?!

Answer 1

Usually, the TP asks to provide maximum data for confirmation: the date of creation of the approximate account, numbers, what dialogues are inside, if the account is closed, who is in your subscriptions, the history of changed logins, etc. Write to TP, you have no more options if you forgot your mail.