Multiphone and "left" forwarding for an incoming call and incomprehensible write-offs. What is it?

Question

Telephony

Good day.
We have: two Megaphone numbers. One is personal, a smartphone with an Internet package and a Multifon is used, the second is only on the Multifon, the SIM card is in the safe.
On July 27, I noticed a quick leak of money from my Megafon account. Detailing showed that along with incoming calls, there is a redirection to the intercity, to the Megafon number [phone].

The search turned up a competition on the Cherkessk09.RU website, where Megafon is the sponsor of the competition.

From the interesting: Forwarding works only when connected to the Multifon server and it does not matter where to receive the call, on the Multifon or on the mobile phone. During a conversation, the calling party complains about the poor sound quality, but I can hear the caller perfectly. I unloaded the Multifon, put the phone on the "airplane" - "the subscriber is out of the network coverage area", as it should be.
In the detail, under the line of the incoming call, there is the line "Forwarding to intercity". The duration is the same as the duration of the call.
Support closed the ticket with a comment, exaggeratedly, "Themselves fools, redirects turned on." No redirection is visible in the personal account, on the mobile phone too. On the advice of a girl from 0500, I dialed a command to cancel all redirects on my mobile phone, made a control call - the money was debited again.
Who else uses Multifon - check your accounts, request details. For a day, it took 1050r for this redirect unknown to anyone. Now one number is in the red (the loan is connected), on the second 3p.

Answer 1

After numerous calls, opening / closing tickets by support, the problem was solved. Today the balance has been corrected. But without a request, they are unlikely to make a refund to everyone. Contact Megafon and refer to identical applications.

Answer 2

There was the same story, after contacting technical support through a personal account, they accrued 250 rubles as compensation.
I think that it would be fair to return the money to the balance of ALL subscribers from whom they were erroneously withheld, without waiting for the subscribers to contact us about this.

Answer 3

look where the multi -phone SIP is
attached, maybe in the call group there is an internal poked forwarding to [phone]
while the group is waiting for an answer, there is a call to this number
although ... it
hurts that the duration of the call is the same,
possibly a billing error

Answer 4

Call support. The problem is known. A technical error in the multiphone was recognized. They give compensation. For two cases at 3.90 they gave 50 rubles.

Answer 5

I have similar was 27-28 June. At the same time, in recent days, when incoming calls, I can not be heard.

Answer 6

Well, since such a booze went on, I didn’t pay attention .. I noticed an unpleasant feature in the Multiphone was previously observed, but still less often
Incoming calls to the Multiphone in the "Only Multiphone" mode sometimes break off in a conversation for 45-50 seconds, ps Multiphone is brought into Asterisk with other operators did not notice this. Who else has this happening?