Monitor for Asterisk FOP2/MonAst with notifications?

Question

Asterisk

In general, there is a department where girls sit and constantly call, a certain call center of 6 people. The management wants to see something like a monitor, which will show who, what number, how much time they communicate + how much and who hangs on the line and waits.
I installed fop2, it's a cool thing, but the management also wants notifications by mail, like 3 people waiting on the line - a notification, a conversation for more than 3 minutes - a notification, etc.
How can this be implemented? What are the solutions?

Answer 1

Optional Asterisk Management Interface (AMI)
AMI is a powerful and convenient Asterisk API for managing the system from external programs. In addition to AMI, AGI is often used - this is an interface for launching external applications that control the Asterisk channel within a specific call.
Thanks to AMI, external programs can connect to Asterisk via the TCP protocol, initiate the execution of commands, read the result of their execution, and also receive real-time notifications of ongoing events. These mechanisms can be used, for example, in the following cases:
Need to know the system status
Number of active subscribers
Execute CLI commands remotely
Improve CDR storage
... etc. etc. etc.

Answer 2

Do it right in the dialplan. Add a call to the queue - check its length first, if it is more than the limit, send a message. The conversation is over - check its duration, etc.