Is there a book of complaints for online stores/internet services?

Question

Books

Good afternoon

Interested in questions:
1. For Internet services (both sales and services) that operate as legal entities, is there a book of complaints? How can a client use it?
2. In what order can/should the consumer protection society inspect online stores?

Interested in Ukraine and Russia.

Answer 1

1. Yandex.market? :-) + forum.ozpp.ru/showthread.php?t=86637
2. Should it? This is a society - there are no preventive measures.

Answer 2

Yandex.Market really helps. There will be many complaints - the store will be removed from there. They will remove the store from there - no one will really buy anything from them. At an average online store in Moscow, 80% of buyers come from there (namely buyers, not visitors).

Answer 3

Stores (including the Internet) should be checked not by the Consumer Rights Protection Society, but by Rospotrebnadzor (Federal Service for Supervision of Consumer Rights Protection and Human Welfare). You can initiate an audit personally, or the Society can initiate it based on your complaint (or even without it). Based on the results of the audit, a reasoned decision must be made, up to sending the materials of the audit to the prosecutor's office, the police, etc., to resolve the issue of initiating a criminal case. You can submit an application at the regional offices of the Service both at your place of residence and at the location of the store. In addition, you can send a complaint from the site rospotrebnadzor.ru/virtual/feedback or by regular mail.
This is briefly about Russia. I can’t say anything about Ukraine at all (judging by your profile, you are from there), but, it seems (I wasn’t interested), Russian laws in such cases do not make a difference between us and foreigners, but if it comes to court, come (or send your representative ) will have to (documented expenses, as well as per diems, the court usually decides to be reimbursed if the main claim is satisfied, but you need to consider that the presence of a writ of execution does not mean that you will receive this money).
Society (s, it is not one) of the same consumer protection is essentially a public organization, the purpose of which is to help citizens fight for their rights, including advice and representation of their interests in Rospotrebnadzor, courts and other instances.

Answer 4

1. Still, it seems, depending on the type of violation, you can use the WebMoney options - reviews about the seller (+ arbitration). 2. In what order can
/should the consumer protection society inspect online stores?
Make a few “control purchases”, fix violations, then follow the standard scheme with legal entity sellers.

Answer 5

1. The book of complaints for an online store is the Internet. Find sites/services where they registered, where you can leave reviews about them and write reviews. Better not the same text, but options :)

Answer 6

I'll put in my five cents. If the reviews in Ya.Market and WebMoney did not affect the seller, write in your blog (it is better if it is a blog on the corresponding site, for example, LiveJournal) a detailed review of the purchase process. In the title of this story, be sure to use a phrase like review about the store "name" . Ask your friends to repost the post with a link back to their blogs. Well, Yandex and Google will do the rest.

Answer 7

And look here / write here: forum.ozpp.ru/forumdisplay.php?f=20
there are a lot of stores there, and they meet and justify themselves) but not always. for example, sotmarket sent me a keyboard instead of a cable for the phone. okay yes? ) as a result, I found out that this is their normal practice and I’m not the only lucky one, but many are “confused” this way. as a result, they returned the money, except for those that I spent on the return shipment, well, figs with them.