Is rubattery.com a scammer? And what to do with it?

Question

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Good afternoon!
In general, the problem is as follows: I was looking for a battery for my laptop, and I came across the site rubattery.com. In it I was pleased with the opportunity for extra. a fee to use the services of DHL courier delivery, which promised fast delivery, which is critical for me. Having placed an order, I paid for it via paypal, during the entire registration of the inscription I was assured that “batteries in Moscow”, “shipment within 24 hours after the purchase”, etc. The first wake-up call was a redirect to this resource: batteryservice.net/ after the purchase was completed. The menu is in Chinese and the site is generally stricken, but I did not attach any importance to this. The following email was sent as confirmation:

To our valued Customer:
Please accept our sincerest thanks for your recent purchase with us!
We will dispatch your item as soon as possible.
And please notice your email, once we have got the tracking number, we will inform you.
If you have any concerns, questions or comments, please feel free to contact us.
As a valued customer, your comments and opinions are very important to us.
We believe that we will give you 100% satisfaction.
Best wishes for you and your family!

Not having any specific information about the order. Well, then a week has passed, and no one sent me any confirmation about sending the order and tracking number. The only way to contact the site is via email, but any of my emails get a standard response with the following content:

To our valued Customer:
We are extremely sorry for the trouble bring to you.
We have transfer your mail to our shipping department & logistics department.
Our shipping department & logistics department will try their best to solve your problem.
Once they give us a reply, we will inform you in the first time.
Thank you so much for your patience and kindness.
The satisfaction of our valued customers is our unremitting pursue.
We are longstanding trustful parter with our clients by consistent honesty and do our best to service our customer better.
Thanks for your goodness, and wish everything goes great with you.
If you have any question, please feel free to mail us, we will be so glad to service you.
Best Regards and Have a nice day

Which indicates an explicit auto-answer, and not the work of the operator. It must be assumed that this is a scam, and not an online store. And I must assume that I won’t be able to return my money, because. though I can open a lawsuit in paypal, but there will be no sense in this, because. it will not be possible to withdraw funds back to a Russian card. The only thing I can do is write complaints to the hoster about these sites.
Maybe there are Habrausers who are more savvy in such matters and will be able to advise what else I can do in this situation? Thanks in advance.
UPD Hmm... just a minute ago, in response to my letter that I was going to file complaints against the store, I received this letter:

To our valued customer:
We are so sorry for the trouble brings to you.
We shipped out your order with tracking number RT18515??32HK
Usually there will be a delay on the delivery update system, you may consider tracking your items through the website:
app3.hongkongpost.com/CGI/mt/mtresult.jsp
Usually speaking, there will be a delay on the delivery update system, so you may consider tracking your items in a few days time.
Could you please kindly wait for a few days to check on the website?
At the same time, we will keep following up the situation of carriage the item, please don't worry.
Thanks for your patience and staying with us.
Have a nice day and give my best wishes to you and you loved.

It looks like this is a stupid Chinese site, with the same hemorrhoids delivery as dealextreme, but with our local prices :-( And it’s not clear, despite the courier’s payment, they sent it by regular mail… the tracking number is not indexed yet…
UPD 2
Just an enchanting answer to the question why sending is by regular mail:

To our valued Customer:
We are extremely sorry for the trouble bring to you.
We have connect with the shipping company.
They told us the security checks is very strict these days, the electronic products are not allowed by DHL.
We are much obliged to you for your understanding and patience.
Thanks for your goodness, and wish everything goes great with you and you loved.
If you have any question, please feel free to mail us, we will be so glad to service you.
Best Regards and Have a nice day

Gentlemen, who can tell if the service is not provided properly (I paid for delivery via DHL, and its possibility was indicated on the seller’s website) can I demand a full refund of the purchase amount, or at least a refund for the delivery? (whatever one may say, but 30 $ are not superfluous) Thanks in advance.

Answer 1

Never open a complaint with the subject "not sent". The order was sent to you, but it was not sent as you wanted. In this case, you will lose the dispute and you will no longer be able to start the proceedings.
Was there any shipping time? If the seller violated them, then open a complaint with violated deadlines.
Tracking they could give you is not yours at all, it’s their standard scam method now.

Answer 2

1. These are not "scammers", what a passion to see "scammers" everywhere at once, it's just a Chinese site for battery sellers and its Russian "partnership". That he is Chinese - well, now everything is done in China, have you noticed? ;) What a crooked Russian - ready to bet money that you would have written in Chinese much more crookedly.
2. What was sent not as promised - happens. This fuss / struggle has been going on with batteries for a year now. Dangerous cargo, flammable, they are afraid to carry it. From time to time, either one carrier or another stops accepting Li-Ion batteries in the shipment. It is possible that your shipment fell under such another company in their postal / courier service.
I will join what has already been said above: do not rush to declare a claim, it can hit you, and then you will already become a “scammer”, and laundering such a thing in front of the payment system is expensive and long.

Answer 3

SCAM. Collecting money, not sending goods, not responding to emails...

Answer 4

Lord, I did not understand. As a result: Did the parcel reach you?

Answer 5

BelBES BelBES , dude, you unsubscribe, did you receive the goods, no? All around this rubattery site, their prices are rather high, frankly. My battery is shown on the video: its case is glued on their video, like mine - it was disassembled. This is for such a price tag, fuck it!
So, how many people they still throw like that, a Russian person is gullible