Is it possible to create a chatbot within multiple users in WhatsApp?

Question

whatsapp

Is it possible in the WhatsApp API to create a chatbot within several users so that several people are involved in communication?

There is a need to dynamically create such cabinets.

Do I need a Business Account for this task?

Answer 1

There is a crutch to WhatsApp WEB. It's called chat-api. Even though it's a crutch, it works well enough to be trusted to automate customer communications. And they have a good API. I've been thinking about this recently, including the implementation. In general, with the help of their API, you need to create such an add-on, imitating the vatsap interface, organize the work of several users, and already on the side of your server, since their api gives message IDs, bind information about who and when sent this message. Unless, of course, this is important information for you. And in this superlayer it turns out that it is necessary to somehow connect these two information. That is, in the vatsap itself it will not be clear which of your users / employees sent SMS, and through the superlayer it will be visible ... the same CRM can be the superlayer