Is it possible to complete the goal in the metric for the user if he is not already on the site?

Question

Yandex.Metrica

There is retargeting for an abandoned cart, if the order is placed, the goal is fulfilled. But a person can order by phone, then we know who ordered, but this information is not in the metric and he will also be shown an abandoned cart ad by direct. Is it possible to somehow send information to the metric that a person with such and such an identifier completed the goal after visiting the site?