Is it possible to claim money back for a complex electronic device if it is under warranty?

Question

Law in IT

Hi people!
During the warranty period, the motherboard constantly breaks down.
I have already taken it to the service center for repairs under the warranty card twice (the warranty is still on). Tired already, and there is no time, plus an indirect loss of money due to machine downtime. Can I request money back? Just really already pulled up in the service ride.

Answer 1

The PPP says the following about this:

In relation to a technically complex product, the consumer, in the event that defects are found in it, has the right to refuse to fulfill the contract of sale and demand a refund of the amount paid for such a product or demand its replacement with a product of the same brand (model, article) or with the same product of another brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements are subject to satisfaction in one of the following cases:
discovery of a "significant defect" of the goods ;
violation of the deadlines established by this Law for the elimination of defects in goods;
the inability to use the product during each year of the warranty period in the aggregate more than thirty days due to the repeated elimination of its various shortcomings.

At the same time, from the Resolution of the Plenum of the Supreme Court of the Russian Federation of June 28 .... a significant drawback in technically complex goods, in particular, is considered
those. if you have the same problem repeatedly - you can safely demand a replacement or a refund.

Answer 2

a friend had experience with a mobile phone (Samsung) that constantly did not work for the same reason, after another visit to the service center, he demanded a document (I don’t remember the exact name) stating that this was a marriage and cannot be repaired, and with this conclusion he went to the seller and he had a choice of either money or a replacement