Interkassa, what are your impressions?

Question

YuMoney

Greetings Khabravchan!

I wondered about choosing an e-commerce provider for my business. I stopped at Interkassa, but I was a little confused by the correspondence with their manager

[16:20:39] Me: I want to work with you as a legal entity. face. Those. sign a contract and act within its framework. Registered on the site. Added my site. But I don't understand how to proceed? How then to carry out the withdrawal of funds to your current account and draw up all the relevant documents?
[16:21:49] Interkassa: Specify, are you from Russia?
[16:22:00] Me: yes
[16:22:17] Me: Yekaterinburg
[16:22:44] Interkassa: Residents of the Russian Federation fill out an agreement and send it electronically to [email protected], you can duplicate it on [email protected] interkassa.com
At the same time, the following documents must be sent:
1. If a legal entity:
- Certificate of registration
- Certificate of registration
- Extract from the Unified State Register of Legal Entities
- Decision or protocol on the appointment of a manager to a position
- Certificate of opening an account.
2. If an individual entrepreneur (individual entrepreneur):
- Certificate of registration
- Certificate of registration
- Extract from the USRIP
- Copy of the IP passport
- Certificate of opening an account.
[16:24:15] Me: where do they get the contract?
Do you need a fresh extract from the Unified State Register of Legal Entities?
[16:24:55] Interkassa: contract in the Connection section on the site
[16:28:55] Me:
<<< Do you need a fresh extract from the Unified State Register of Legal Entities? or is the latest from the moment of registration sufficient?
[16:32:31] Me: What payment methods will be available to us?
And what are the commissions? Only 3%, or is there something else?
[16:37:15] Interkassa: the statement came from the one that is now
[16:37:54] Interkassa: all the methods that you have in the outlet settings
on our side are only 3%
[16:38:37] I : So far, there is no available method in the settings.
[16:38:56] Me: Not available for your outlet
Disabled globally
[16:39:31] Interkassa: Due to changes in the security policy, new stores will undergo a moderation process.

When connecting and setting up a new resource, only 3 payment methods will be active, such as: Monexy, Perfect Money, Telemoney. In order to activate other payment methods, you need to write a letter to our support in which you indicate the URL of the site that is connected to the system and is ready to receive payments, which will show what the resource accepts payments for and how. ([email protected] after sending you should receive an automatic response from our system in the form of a ticket, as a delivery report)
[16:41:08] Me: that is, any methods that are not disabled globally will be available after verification?
[16:41:25] Interkassa: yes
[16:43:40] Me: do the payment systems themselves keep something?
I ask because in the current system we are working through now, the commissions are much higher
[16:44:25] Interkassa: some yes, this is their internal commission and we can’t influence it in any way
[16:44:50] Me: can you see the full list?
[16:46:58] Interkassa: with a complete list of what?
[16:47:39] Me: what fees are charged by the payment systems connected to you
[16:49:40] Interkassa: I do not have such a list, unfortunately. QIWI and Yandex withhold a commission.

1. Do they really not know anything about commissions or are they obscure?
2. Can anyone work with them, what feedback do you have?

PS The commission of 3% is not that big ... but what kind of transfer does Yandex and webmoney, etc. take?

Answer 1

I have been working with them as an individual for about a year, there were no special jambs. But I really don’t like the slowness of their own site and the lack of round-the-clock technical support. Above they complained about the internal currency (dollars) for me, on the contrary, it was a plus and it was because of him that I chose the interkassa, and not paysto.
UPD:Since the question is still relevant (2017), I’ll supplement the answer: I’m still working with Interkassa (since 2012), they solved most of the old problems, the api works stably, even the first version is still active, from time to time, for various reasons, they disconnect / connect payment methods , sometimes they change commissions for some directions, but notifications about all changes are sent to the mail, as well as to the tracker inside the account of the cashier itself. There are no problems with the withdrawal, the application is completed within a day maximum. I like that you can flexibly configure for each cash desk who will pay the payment system commission, and who will pay the intercash commission (you can divide it up to tenths of a percent). The only thing I miss is the ability to accept Paypal.

Answer 2

Everything is soooooooooooooooooooooooooooo bad.
Payments are lost, and no one even tries to look for them. TP is some not very knowledgeable first level.

Answer 3

We also worked with the interkassa - it is very inconvenient (specifically for our store), the fact that the internal currency is dollars, and in order to be constantly up to date, you need to constantly monitor the dollar exchange rate, which is explicitly indicated in the personal account. A couple of times they forgot to update the rate - they lost profits.

Answer 4

Support is disgusting! Yes, it simply does not exist ..
It is unrealistic to withdraw money in foreign currency! You will display and correspond with supposedly "support" for months.

Answer 5

ACCOUNT IS LOCKED - ASSIGNED (read STOLEN) MONEY.
Added the function of entering a password that comes to the phone when withdrawing money.
TURNED ON THIS FUNCTION WITHOUT WARNING TO THE OLD PHONE NUMBER, THAN THEY ASSIGNED THE MONEY WHICH WAS ON THE ACCOUNT.

Answer 6

A couple of years ago, I had bugs with the interkassa, I was tired, I switched to the robokassa, then even more bugs began in the robokoss! What happened not long ago with her, everyone knows!
I returned again to the interkassa, there have been delays lately, it seems to me that not a single payment system can do without them, how much I have already read about them before the next choice ...
but somehow, compared to the work of previous years, now they work better.
In my online store, though, not very large amounts pass, and the delays are not catastrophic, as they say, maybe because of this, the payment suits me.

Answer 7

both good and bad. There are always problems, but they fix them on time, generally insignificant. You just need to follow everything, but in general it suits me.

Answer 8

I recently registered with Interkassa, although there were some doubts. Already two payments have passed according to the regulations. Let's see how it goes)

Answer 9

once I had to urgently withdraw money, of course they didn’t give me access right away, I left a request for withdrawal, they answered me within half an hour, everything was done with such speed that I didn’t even hope. Pleasantly surprised)

Answer 10

and I have recently been engaged in online sales of cosmetics, I looked at the latest reviews on IR, it seems to be not bad now.
When connecting, there were some difficulties, and as for payments, so far everything is going well, the money comes during the day))

Answer 11

With the withdrawal of funds there was a couple of hitches. I couldn't figure out why my application was being rejected. I got through to the support service (they picked up the phone almost from the second beep!), And I sent them the wrong data. In short, be careful, it’s better to check 150 times and not be nervous than to solve unclear questions later

Answer 12

sometimes there is a service unavailability, or the site does not work. Of course, this rarely happens, but for some reason, exactly when it really needs to! But this is a modern scourge, there's nothing you can do about it. In general, the picture is not bad)

Answer 13

If you need a reliable system for small and medium businesses, I highly recommend it. We have a small project - service, very convenient. Technically, connecting to Bitrix is ​​as easy as shelling pears, there are instructions and inside the CMS you can simply choose from the list of interkassa and configure.

Answer 14

More than 2 weeks ago we sent them a connection agreement, we are still waiting. If there are the same speeds in work, then we will look for other options, our and our clients' comfort is more important than + 1 (2)%, this can be experienced.

Answer 15

We worked with Interkassa for more than a year for sure. Fortunately, we did not have any hard jams :) But the support service is really not fast at all and sometimes I had to remind myself.
Regarding commissions: you should keep in mind that 3% is what only Interkassa takes for itself. There will also be commissions of payment systems through which your buyers will pay. That is, somewhere there will be extra. no commission anywhere. But more often than not, they will. In fact, Interkassa is such a solution when you don’t want to bother with connecting directly to each payment system. That's exactly what you pay 3% to Interkassa. But you will also have to pay a commission of payment systems through which your buyers make payments. So here Interkassa is not dark. Commissions are really very different for all payment systems.
As an example: Interkassa has a connected payment method "Single Wallet" (W1). By going to the W1 payment page, your buyer will also be able to choose any other payment method that W1 has (terminals and so on). And here there will be additional. commissions, except for 3% that you pay to Interkassa. For some payment methods, the commission will be 7% or even more (using the example of the same Wallet and payment through terminals).
So it is more profitable, of course, to connect to the largest payment systems after all directly.

Answer 16

Previously, they had a lot of jambs. Now they seem to be corrected. Everything is quiet, calm.
But there is no technical support at all. Half a year ago showed them a bunch of their stocks. None have been fixed to this day!

Answer 17

I have been working with Interkassa for a year now. Of course, when choosing a payment system, I was initially frightened by the number of bad reviews, but I took into account the fact that they were mostly outdated + colleagues advised this system, so I ventured to try it out on my own experience. I'm satisfied so far, I'm very pleased that there is support for privat24.

Answer 18

Satisfied with the system, I chose Iterkassa because of its simplicity and ease of use. I don't know why a lot of people are unhappy. We only had a delay with a whip, but in the end everything was decided positively.

Answer 19

When choosing a payment system, I shoveled a bunch of reviews and reviews, accidentally stumbled upon Interkassa, I was confused by the number of reviews about not withdrawing money and other disadvantages, but I got the impression that all these reviews were written by one person, since they were very similar, I asked my friends and all the same, I decided to try it on my own experience, after which I was convinced that all these recalls were simply “water” satisfied with the system, no problems

Answer 20

Ha, reviews are water :) A lot of people ran up, registered on the site, left one excellent review about Interkassa and dumped.
I have been working with them on several projects for 7 years or more. At first everything was ok, but the further, the more and more jambs became.
We used their feed to automatically collect their exchange rates. Based on these courses, customers were billed. So they changed the name of the currencies in this feed whenever they wanted and never warned anyone. We learned that some of the payment systems were not working for us from our customers, climbed into the feed and found out about the changes in this way.
If the client did not receive a payment, then this is our problem and it is no one else's. The client writes to us, we are at the interkassa, after 10 hours someone deigns to answer lazily. And God forbid it happened on Friday, the client will wait at best until Monday evening. Now the truth is that support responds promptly and even on weekends.
In general, a couple of years ago we left them because it was impossible to work. But they left only one payment system with them. Now a new problem - it is impossible to withdraw funds. You can withdraw to 3 systems, in none of which we have an account. Webmoney, Yandex money, credit cards, everything is disabled. Damn, technical work is being carried out. No one knows when they will stop. The money has been stuck for a month now. Yes, you can withdraw somewhere, but after you bring the money to the desired system, 10 percent will fly into the pipe on commissions.
In general, interkassa is the last system that I can recommend today.

Answer 21

I will also share my experience with Interkassa.) When I tried to pay for the service, I received a message from Interkassa - the limit was exceeded. In general, the computer hung up and automatically sent a request for data to the IC (how it is still a mystery to me), but after I wrote to them what the problem was, after a couple of hours everything was restored to me. So for me, at least as always, everything cannot be simple, but everything was decided)

Answer 22

oh such reviews that it's scary to read, not to use! If I hadn’t used it for several months, I wouldn’t connect just because of the negative reviews. But in real life, not everything is as sad as many write. It is clear that there are all sorts of jokes, but it's all solved.

Answer 23

Perhaps there were some difficulties with the work of Interkassa, but now everything works fine.
I have a small online store with information products for different countries.
Payment goes without delay, and the conclusions as well. I've been working with them for about half a year.
I contacted support only a few times, and they always respond promptly and informatively,
I was very surprised when I saw so many negative reviews. I liked one feature, I recently noticed that
they have a callback button on their website, which is very convenient, especially when payers from Europe cannot figure out what is wrong with their payment.
No matter how many times I ordered a call through this button on other resources, they never called back, but here everything is clear.
Thanks to Interkassa, I do not regret that I work with them.

Answer 24

Interkassa is a gang of scammers
I do not recommend anyone to contact them

Answer 25

Twice I made a refund through Interkassa, tk. the site where I made the order did not answer for a long time, and for some reason the balance was not replenished, they had some misunderstandings. The operators of this payment system are responsive, pleasant, the money was returned on the 4th day, and the second time on the 7th, but there were holidays, so it’s understandable, in any case, it’s better than how the bank answered that you can wait several months for such requests.

Answer 26

This is not the first time I cooperate with the aggregator, I have experience in this matter. How much the service values ​​its reputation can be assessed by how merchants are selected.
Before starting to work with Interkassa, he arranged a simple check: he sent a site that, at the first viewing, would meet their requirements, but in fact would be “defective”. On the same day they sent me for revision and pointed out the places that I obviously spoiled, I passed the mini-test.
REST API integration was also successful, public and private resources are easy to use. As for me, the personal account is poorly built, lacks functionality and is difficult to use. In general, the technical component is at a high level.

Answer 27

I paid for the goods through Interkassa in the online store of building materials. I did not receive the goods, and the store blamed Interkassa for everything. As a result, I contacted directly and they helped me resolve the issue and get my money back! Thanks for the help!

Answer 28

I have been working with Interkassa for more than a year and everything is fine. There are no failures, the commission is acceptable, and their support does not make you nervous. For any nuances and questions, they answer quickly and at any time

Answer 29

Good payment system with clear billing. I would improve the version of my personal account and add a mobile application. So, solid 4.

Answer 30

Spent more than a month to make the site meet the requirements of the payment system. Now I see that the efforts were justified. The service works without failures and the tariff that they put me suits me.

Answer 31

When connecting, they immediately told me about all the possible withdrawal options, so I immediately chose the one that was comfortable for me and there was no blind search period.

Answer 32

I connected Interkassa to the site a little more than 3 months ago, they quickly respond to requests, I also plan to connect them to the application