Integration of Voice and Chat Recording in Avaya IPO

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GdRta2011-12-21 14:20:03

Avaya

GdRta, 2011-12-21 14:20:03

Good afternoon.
Friends, please tell me such a thing as it is possible to implement the functions of recording a voice exchange and a web chat between an operator and a client, based on the Avaya IP Office product. Or there is a need to use a third party voice recording product. Tips are welcome.
Thank you in advance.

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3 answer(s)

G

GrassNetworks, 2011-12-21
@GrassNetworks

What application software did you buy with Avaya?

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GdRta, 2011-12-22
@DamDamich

There is no software, I just wanted to know if such an opportunity exists and how it is implemented. At the moment it looks like a project solution for one customer.

G

GrassNetworks, 2011-12-24
@GrassNetworks

My question was the answer!