Integration of Voice and Chat Recording in Avaya IPO

Question

Avaya

Good afternoon.
Friends, please tell me such a thing as it is possible to implement the functions of recording a voice exchange and a web chat between an operator and a client, based on the Avaya IP Office product. Or there is a need to use a third party voice recording product. Tips are welcome.
Thank you in advance.

Answer 1

What application software did you buy with Avaya?

Answer 2

There is no software, I just wanted to know if such an opportunity exists and how it is implemented. At the moment it looks like a project solution for one customer.

Answer 3

My question was the answer!