In which service to organize work with the mail of the sales department?

Question

Computer networks

There is a sales department. Sales occur in 2 ways:
1) The client writes to the general mail of the company like hello @site .com, then a manager is assigned to him who answers and conducts further correspondence
2) Managers find clients themselves and send them welcome letters with a presentation.
You need software to work with mail. That is, all incoming / outgoing correspondence is conducted in the service interface. The chief sales manager sees the correspondence of all managers, he can answer something himself, or he can change the manager of a particular client.
That is it would be desirable control over all letters of managers.

Answer 1

Unexpectedly .. And why not use the application system for these purposes - OTRS for example ?! Anything you want, he can

Answer 2

zimbra apparently can be sharpened for this.

Answer 3

All products are too fancy (especially zendesk). It seems that the task is quite common - to control the correspondence of your employees, to assign / detach clients from them. Please add more services. Thanks to!

Answer 4

I am looking for a similar service. It's strange that so far there is nothing suitable. In zedex, everything is geared specifically towards supporting and processing INCOMING tickets for some reason. It is problematic to use it for task number 2 - when managers are the first to send a letter, because both the letter format and the interface are configured so that the user enters the client’s request (problem) heard over the phone, for example, into the system, and does not write his letter with an offer.
And a big minus associated with this - you can’t send letters to different managers from different mailboxes in Zendex - if users themselves start a request, then it will always be sent to the client from a fixed common mailbox.
There are clientum.ru ideas just what you need, but the implementation is frankly rather weak.