In ukr.net support, they ask "Forward the original letter." Am I dumb or are they?

Question

gmail

Immediately I apologize for the wrong hub (I have no idea where to write).
In general, I decided to fight spammers (right, don quixote). I am writing to the mailbox provider that spam is coming.
Which is logical, they ask you to forward the letter with spam. But the case stumbled over ukr.net. They ask to "Send the original letter as an attachment." Quote:
“To forward an email as an attachment, open the folder that contains the email, tick it (if you want to forward multiple emails, tick all of them), then click the Forward button. The page for creating a new letter will open, to which the letter you are forwarding will be attached as an attachment. In the text of the letter, indicate what exactly you are sending.
Actually, I save the original letter in gmail and send it as a file. But they want me to send it "in some other way". Are they stupid, or is it still possible to do it “correctly”?
Conversation log me:
Good afternoon. Spam comes from <>@ukr.net.
Answer:
Good afternoon.
Forward the email as an attachment.
me:
(attached the file with the original message)
answer:
Forward the letter as an attachment from your mailbox.
me:
(forwarding a letter from gmail, using the "forward" button)
answer:
To forward an email as an attachment, open the folder that contains the email, mark it with a tick (if you need to forward multiple messages, tick all of them), then click the Forward button. The page for creating a new letter will open, to which the letter you are forwarding will be attached as an attachment. In the text of the letter, indicate what exactly you are sending.
Me:
I'm sorry, but I don't understand what you mean. What folder? I am using Gmail.
I already sent you a text file letter. It contains all the headers and service data. What is the difference from "sending an email as an attachment"?
answer:
When forwarding a letter as an attachment, all headers are saved in the correct form. You sent a text document which is not a confirmation that this particular user is sending spam.
me:
<< When forwarding a letter as an attachment, all headers are saved in the correct form. You sent a text document which is not a confirmation that this particular user is sending spam.
I sent an exact copy of the letter (in its original form). It contains all the headers and service data. I don't see what else you might need.
What does it mean to "forward an email as an attachment"? Isn't that exactly what I do? So far, no one has asked for this. The original letter in a text file was always enough.
Me:
Please open the file you sent. This is exactly what you are asking.
answer:
Forwarding a letter as an attachment means that the letter you want to forward must be attached (as a file) to the letter you send us.
me:
(send the file again)
answer:
You send a text document, you need to send a letter as an attachment.
me: I'm
sending it in .eml
answer:
Yes, you sent it correctly, but the letter you sent it does not contain text.
Answer:
Please contact gmail support and they will tell you how to forward the letter correctly.
me:
Excuse me, but gmail has nothing to do with it. I have already sent you the original letter as an attachment.
answer:
If you forwarded the original letter, it does not contain text. And it does not provide a justification for blocking the user.
me:
It contains the text of the letter, but encoded (because the characters are Russian).
If you look closely, there is a "Content-Transfer-Encoding: quoted-printable" header. Read on wikipedia if you don't know what it is: en.wikipedia.org/wiki/Quoted-printable
answer:
When forwarding the original letter, the encoding will not break, you copied the letter headers pasted into a text document and changed the format. This letter is not original.
The question is important, because you need to know how to deal with spammers. How to confirm that the letter is original?

Answer 1

During normal forwarding (in the body of the letter), the headers of the letter are not saved - technical information. They usually contain a lot of valuable information, such as the IP address of the server from which your mail server received the email.
If your client is gmail - when viewing a letter in the upper right corner, the "reply" button with an arrow. By clicking on the arrow you will see a menu, use the “get original” item in it, save it as a text file, and send it with an attachment.

Answer 2

You just need to click "forward the letter" and specify their (Ukrnet) address in the recipients. When forwarding, information about the sender of the original (who, where, when) and yours is stored and transmitted. You don't need to save anything)

Answer 3

at first I thought that maybe you did something wrong, but after reading the communication log everything became clear, quit this business, it's useless =)

Answer 4

It is necessary not to “forward” the letter, but to “redirect” Gmail, but there is no such thing. Therefore, in the letter, click on “show original”, copy it to a file and send it as an attachment

Answer 5

as a former ukr.net tech support employee, I can only say that the first level of tech support will not help you, and indeed you are best off going to the ukr.net mailbox and changing the letter as spam from the web interface.
Or save the original as suggested above and send it in the same way. "Fighting" with this company on forums/blogs is useless, because
it's the same as fighting against google/microsoft/apple, but on a national scale and with such a large audience :)
I haven't been working for a long time, I'm not sure if the standard mailbox for watermelons abuse/[email protected] is open for receiving letters, you can look at the site carefully in contacts.

Answer 6

I can only advise you to set up imap access and use thunderbird or the bat to try to send a letter with this very attachment. Maybe they can.

Answer 7

Probably, some function in Outlook or the e-mail client that they use is meant. In Thunderbird, if you dig, there is "Message → Forward As → Attachment"

Answer 8

And why not just go to the Ukrainian net web interface and do as they ask. Business minutes for 2?
Or at you at mail assembly copies on the server are deleted?