How to write a FAQ?

Question

Knowledge base

Prompt the correct approach to drawing up FAQ. Where to start, what to be guided by, what to focus on, etc.

Answer 1

1. The usual option: look at competitors, do the same
2. Advanced option: keep a log of customer requests to technical support for a long time and write down all their questions, after some time systematize all these questions, highlight the most popular ones and write answers to them in the FAQ.

Answer 2

Collect frequently asked questions from users and answer them, put them on the site