How to understand what is happening with aliexpress delivery and whether something went wrong?

Question

Electronic commerce

I ordered the goods on Ali, indicated my home address in the delivery address. I did it before, as a result, the goods arrived at the SDEK pickup point near the house. This time, an email came from aliexpress with information that the order was delivered to its destination and is waiting for me and I can pick it up during the parcel storage period. And the letter indicates the delivery address of the same SDEK pickup point, in which he took other orders from Ali. In tracking the parcel on Ali, I see a blue bar CN --- RU Customers --- Moscow and everywhere there are checkmarks, and below where all the stages of delivery are listed by points, I see my home address as the final destination and there is one step left to it, and the current the milestone is "Shipping. Parcel at destination office for final delivery". I called CDEK, the robot did not find my order. According to the training number on the CDEK website, nothing was found either. My package was not found at the CDEK pickup point. SMS and calls from SDEK did not come. What are the options for what is happening and what further actions should I take?

Answer 1

Contact Aliexpress support

Answer 2

In this case, I contact the seller to clarify the details.