How to organize the Knowledge Base + communication?

Question

Wiki engines

Hello!
There is a company (up to 100 IT people). Now they are discussing difficult working moments in some ancient chat ...
I want to install some kind of open source system to perform the following functions:
1) Documentation (versioning, inserting images, text formatting, attacks, tree / hierarchy);
2) The ability to organize a chat (insert a picture, replays) - CHAT is not required, but desirable
Requirements:
1) access from a browser
2) free of charge
I've been picking alfresco community for a long time, but it's probably an overhead and I don't remember the chat was there. You can also dazzle something on WordPress .... but I would like something more sharpened ... For documentation, perhaps a media wiki is suitable, but it is not very convenient, and there is no chat

Answer 1

You can arrange for yourself to communicate in anything that you yourself agree on, or that your leadership will introduce. For example, in one company where I build and develop, we have...Skype! With groups for different things. Previously, there were generally 10 groups, now they reduced it to a couple of pieces, separately for departments, separately for cities, well, and general chatter.
It is important here that for quick communication it is necessary that a person can quickly see the message and respond even in a tram. Therefore, just focus on the most common messengers that most people definitely have. So HipChat or Online will probably not be an option. But Viber, what thread, or Telegram, or even Skype - may well come up. They are cross-platform, familiar and do not need this crap with invites like in Slak. By the way, in another office we have just Slack, but there are hundreds of people from different countries, and they are also divided by country, technology, etc.
In slack, it’s convenient that there are groups, you can see and subscribe to them. In Skype / Viber / Telegram, such a trick will not work.
In general, if you go down to a lower level, then you can communicate using the Irki or Jabber protocol, and since you are IT people, this should not cause any difficulty. Yes, at least ICQ (imagine that I still have ICQ, five-digit, and all that, and online all the time.)
And, here we come to one more nuance - pay attention to the Franz messenger, and what kind of messengers it can. Convenient thing, for example, I constantly use it, I have 13 services tied up there, among them two skype, telegram and the same ICQ.
In general, if we talk about all sorts of hipster things, then the top ones are Slack, Microsoft Teams, riot (matrix) and mattermost
And then there are a bunch of little things. For example, I have a subscription to quip.com, they even sent me and my wife a T-shirt from them. But in constant use it somehow did not work out, it is inconvenient.
That is, look at the mass

• riot.im (for other matrix network clients see matrix.org/docs/projects/try-matrix-now.html)
  
• mattermost.org
  has a minus with user rights, which are simply not in the free version, only the enterprise. So, for example, any user can delete a channel.
  From the little things you can try
  
  • rocket.chat
    is today 's favorite
    
  • gitter.im
    from github
    
  • tribescale.com
    
  • ora.pm
    
  • glip.com is
    worth a try because of the unlim conditions in the free plan.
    
  • flock.com
    is quite pleasant and ergonomic in appearance, but you need to test it on a team and compare the tariff, is everything suitable in free
    
  • zulipchat.com
    slightly awkward UX and navigation
    I would also pay active attention to this project:
    humhub.org
    And look at the documents at
    I would use the second one, and most likely, as soon as the need comes, I will start using it.
    Right now, we store documents in GoogleDocs. But although this is convenient, it does not give a flexible workflow in the overall picture.
    If we talk about combines, where there will be both project management and communication, and that’s all, then of course products from Atlassian are the standard. Further, even more rooted Basecamp (where there is Campfire for communication), and of course Bitrix24, where without it. Well, quip.com , with group chat, is also designed for this.

Answer 2

In our company:
Jira-for maintaining tickets.
Confluence - for documentation
Slack - for communication (now we are switching to our own solution, because slack is too voracious).
TestRail - for documentation in the form of test cases.
If you have 100 people, then I see no reason to save.

Answer 3

Chat in slack
Wiki engine knowledge base

Answer 4

Slack + (Evernote sharing + Google Docs).

Answer 5

Openfire + Any Wiki engine!

Answer 6

LMS Moodle
all in one bottle

Answer 7

Of the free ones, you can look at redmine. There are forums and wikis, and tasks can be tracked, and all
this with reference to the source code if desired.