How to make user input?

Question

Python

Hello) I
wrote a function to send a message to the administration. For feedback. But I can't get user input. The bot just goes straight to sending. How to fix it? Displayed with the help of print the resulting event.text produced the text of the button. How can this be fixed?
Here is the function code:

def helps_part2():
  print("Зашли в парт2")
  if event.type == VkEventType.MESSAGE_NEW:
    print("отправили сообщение главному")
    print(event.text)
    vk.method("messages.send", {'user_id': str(282952551), 'message': "Поступил вопрос от [" + str(event.user_id) + "|пользователя]" + "\n\n" + "Его текст: " + event.text, 'random_id': 0})
    print("отправлено")
    vk.method("messages.send", {'user_id': event.user_id, 'message': "Вопрос успешно отправлен тренеру. Он ответит в ближайшее время.", 'random_id': 0})

I hope for your help.