How to make it so that the manager does not know what number he is calling?

Question

Asterisk

There is a stream of calls and requests to the site. The two managers I trust in the office don't get along. I want to hire newbies. But there are problems with them, I’m afraid of withdrawing the client base and I don’t want to put them in the office for a full time. I'm thinking of freelancing a few people and paying for calls, if any, then remote sales and appointments in the office. There is an asterisk server and a self-written CRM system where all requests go. Is it possible to make sure that the manager does not see what phone number he is calling? And the system simply displayed the name and call history. in which direction to dig? If it's not clear, I'll try to explain.

Answer 1

You can initiate a call to the client from CRM , when the connection is established, connect a manager to it. At the same time, CallerID can be changed to the one that is convenient for you. However, it is unlikely that everything will be fully written out for you here, refer to the IP-telephony forums or find someone on freelance.

Answer 2

Very real.
In the asterisk dialplan, instead of the client number, pass its identifier, such as the id of the number from CRM, in the dialplan make a request to the database and get the real phone number by its id.
Do the same with incoming calls, replace the caller in the dialplan

Answer 3

We implemented this for one client, nothing complicated. But, of course, it doesn’t hurt the manager to simply ask the client for a phone number.

Answer 4

If a person is just a dispatcher, he is not at all interested in taking away your base.
What will he do with her?