How to make a telegram bot to reply to messages?

Question

Bots

Hey! How can I make a telegram bot for a call center?
The meaning is this. The user writes a message and it is redirected to a regular telegram account.
In fact, people write to the bot, I read the messages and answer on behalf of the bot.

Answer 1

Better just make a bot, and then you will already screw the connectors to it for the necessary services.

Answer 2

Cart client
and cart bot API

Answer 3

First, try to write a simple bot using message-response mechanics, while you can set any filters on messages with if / else. The easiest way to do this is in Python with the pyTelegramBotAPI library (slippers can fly into me, but I started with this library and everything is pretty simple there). Install it like this:
pip install pytelegrambotapi
Or like this (with git from source):

$ git clone https://github.com/eternnoir/pyTelegramBotAPI.git
$ cd pyTelegramBotAPI
$ python setup.py install

And then write the telegram bot according to the instructions: https://tproger.ru/translations/telegram-bot-creat... . There is a cool filter that can (and should) be applied to call center messages, namely:

@bot.message_handler(content_types=['text'])
def get_text_messages(message):
    if message.text.lower() == 'привет':
        bot.send_message(message.from_user.id, 'Привет!')
    else:
        bot.send_message(message.from_user.id, 'Не понимаю, что это значит.')

If something doesn't work, let me know.