How to make a tech bot. support?

Question

Bots

Hello.
Here's what I need: people write to the bot, and I answer them on behalf of the bot. Of course, each person has their own chat.
How to implement it?
The Internet is a little confusing, or there are a lot of extra features.

Answer 1

Just accept that you are a bot and stop worrying.

Answer 2

Need an algorithm or code? For example it is possible so. The bot receives a message from the user, it is sent to you with a mark, and the bot remembers to whom it assigned what mark. That is, for you it will look something like this: "/1 How to patch kde2 under freebsd". To reply to this particular user, you will need to start the message with a label, so the bot will understand who to send it to. After a specified time interval, the label can be unlinked from the user (or by your command like /1 clear). True, if more than 2-3 people write to you at the same time, then it will be enough just to get lost in the context and it is difficult to keep in mind who to answer. On the other hand, if you organize a queue, then there are even more problems. It seems to me that the very idea of ​​organizing technical support in this way is not very appropriate,