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Nadezhda Golovina2020-06-17 10:16:16
1C-Bitrix
Nadezhda Golovina, 2020-06-17 10:16:16

How to link a feedback form with Bitrix 24?

There is a site on 1C Bitrix.
Forms in it are made as infoblocks. The templates have code for them, for example

<div><a class="href-kupit" data-event="jqm" data-param-id="30" data-name="request"><?=$arParams['DETAIL_FORM_BUTTON']?>Купить в 1 клик</a></div>
and goals for Yandex Metrica are already attached to them (this was helped by Bitrix's TP partners, because this is their decision and they initially foresaw this moment. But they could not help with this task).
Here's how to make sure that when filling out these forms, the information goes to Bitrix 24? And at the same time, so that you do not have to demolish the current feedback forms.

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Andrey Nikolaev, 2020-06-17
@Golovina90

Everything is quite simple:
- Find the endpoint where these forms are sent (does the form send somewhere?)
- In Bitrix24, create an incoming web hook with the rights to create leads in CRM
- In the found endpoint, write sending crm.lead.add
At the same time, neither the appearance nor the mechanics of existing forms will suffer.

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