How to distribute incoming emails among responsible Bitrix24?

Question

Automation

How to make incoming letters distributed among responsible people by keywords from the letter?

Answer 1

By definition, emails cannot be distributed because they are not a tracking entity.
"lite" variant.
- You set up folders and the distribution rule for these folders in the mail.
- Connect mail to Bitrix24.
- Give access to this box to interested users.
- They manually look through only their own folders.
Why is it called "lite"? Because most of it is decided on the side of your mail and manual labor.
Variant "crm".
- You connect mail to Bitrix24.
- Give employees access to mail.
- Set up the creation of leads (including repeated ones).
- Give all interested employees access to all leads.
- You make a BP with autorun that will distribute leads between employees.
Option "hard".
- Buy a box of Bitrix24.
- Order from the developers cut to fit your needs.