How to deal with problems with the game for other users?

Question

Game development

Wrote a simple game on Godot and uploaded it to itch.io.

She has a problem. In my case, if the laptop is charging, then everything works fine, but if you remove it from charging, then the game does not respond when you start it.
Actually, a friend has the same problem, but, according to him, his laptop is on charge. The question is - how now to understand what he has there and what should he do?

Answer 1

Games usually keep some kind of log file. In the case when the game is "not responding", the developer asks to send this file, and then tries to understand what is wrong. The content of the file is entirely up to the developer. Usually, the stages of loading the game are logged there, and then during the event of the game itself. For example, "game version is such-and-such, OS version is such-and-such", "textures loaded", "game saved under such-and-such name", "such-and-such a player entered the lobby", "an attempt to divide by zero was detected". In general, there are all the "appearances and passwords" that may come in handy in order to understand where the error is.

Answer 2

Do you understand that no one will give you at least an approximate answer with such input data?
What to do. Well, take his laptop and wander around with a debugger, maybe you will find something.

and what should he do?

, this moment is generally strange. What should he do? He should contact the developer, that is, you.

Answer 3

When charging, it starts with a discrete video card, and without charging in energy-saving mode, it starts on the built-in one :)