How to deal with bad hosting support?

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alexzpua2015-02-02 21:51:50

Network administration

alexzpua, 2015-02-02 21:51:50

Hello. How to deal with bad hosting support? More than a month of problems with packet loss, and the answer from them: "Problems in the routes of your provider." The funny thing is that when I gave them a trace from 3 different regions and servers with the same results, where it is clearly visible that the hosting is to blame, they do not respond at all.
n.s. 20-30% loss regularly to one of the IP addresses. I have several. Resource costs are minimal. Losses even with all services disabled. How can this be understood at all? They don't care about their customers, do they?

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5 answer(s)

S

Sergey Petrikov, 2015-02-02
@RicoX

They didn’t try to change hosting, they say it helps, voting with a wallet is the most effective method in any service that has alternatives.

E

entermix, 2015-02-02
@entermix

It is not so easy to take and change hosting for me.

Good hosters will transfer your site themselves, and for free)

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alexzpua, 2015-02-02
@alexzpua

We lack such a payment system as PayPal. Roll back all payments for 120 days and immediately begin to stir and solutions to all problems will quickly be found.

V

Vladimir, 2015-02-03
@MechanID

The most effective influence on hosters is to vote with the ruble and feet.
If no one was hosted by bad hosting providers, they would not exist at all =)

P

Puma Thailand, 2015-02-03
@opium

A small hoster will not be able to solve the problem with the route. So just leave