How to create a button "Call the system administrator"?

Question

Programming

From the question it was possible to understand that I work as a system administrator and during the working day I often encounter the fact that requests for help line up and in all this fuss I can forget about someone. Solving many issues, I have to leave the office and often lose me. In my opinion, it will be easier for everyone if there is an opportunity to call me using the MAGIC button ... After digging around on the net, I did not find the software suitable for this situation. Prompt already created decision, or examples of the decision of the given problem.

Answer 1

OTRS or osTicket

Answer 2

hi bro.
google and honor itsm,
drive your head to vigilance with processes, the
task is not in the button, after all - the task is in organizing control over the process of accepting applications. Don't take it for granted. To begin with, teach them to notify you of problems at least by mail.
Think about prioritizing different problems. Put together a descriptive document that explains in an accessible language to people when and what to do, and in what cases you need to urgently look for you, and in which you can read and try to solve the problem yourself, because. You have already explained to someone how you did not forget to write it down for everyone now. Gently fold the first line over the shoulders of tired but never stupid users.
and stop using ... wow .. button to him ..

Answer 3

We use Bitrix24. For starters, the free version is more than enough for keeping records of tasks and will help for reporting to superiors