How to cheaply organize the redirection of calls from subscribers to the company's cell numbers to the cell numbers of employees?

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sumkin_cat2014-06-11 10:56:01

Telephony

sumkin_cat, 2014-06-11 10:56:01

It is necessary that the company's clients calling to different numbers of different mobile operators get into the Interactive Voice Menu, and then redirected to the cell numbers of specific employees, depending on the client's actions in the Interactive Voice Menu.
Interested in both software and hardware solutions. Detailed instructions are highly desirable, tk. I have never dealt with telephony.

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2 answer(s)

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x88, 2014-06-11
@x88

"Interactive Voice Menu" is an IVR, also called "Auto Attendant". Either a physical PBX or an IP with this function will suit you. Also, these devices are sold separately. It is better to turn to specialists so that you can do it on a turnkey basis.

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Mikhail Alekseev, 2014-06-11
@Fandorin

I advise you to find a company that provides such services.
For example, www.forte-it.ru/ru/ivr-intellescript-pro.html