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Everything turned out to be simpler - when creating a user, you need to specify the room number in his profile ...
Chinese scud, even from large companies, is a thing in itself. The logic is based on the common space for the entire building, therefore, in addition to the ip address, the controller has the "building-floor-room" coordinates in parallel. Most likely they change in the web interface or the device config tab on ivms.
So they have settings in instrashane.
What was the problem with taking calls? it usually goes well there. or different panel\tube?
Call the Moscow TechPO Hikvision. They will give you a normal answer, they have trouble with errors in iVMS, you’ll understand what the hell ((
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