How does the upwork agency get paid?

Question

Freelance

I have an agency. I work in it alone, I worked out the first order by 100%
A week has passed. The fact that he worked from a freelancer paid off. And the fact that the agency did not drip
Balance: $0.00
What's the matter? Or am I looking in the wrong place?
And by the way, what will happen if the customer does not transfer money within 5 days? Look, I'm his first.
Maybe such an idea, although xs seems to have even signed an NDA with him

Answer 1

read the help with the timeline on how the money goes and about their status.
this is on the upwork for fools in pictures is painted in the help