How can you effectively (preferably without military action) "bring into line" an online store?

Question

Electronic commerce

People who have experience of "small and victorious" wars with online stores due to non-fulfillment of the order: your advice is needed.

Given: a person (my manager) ordered a product in an online store.
I paid a receipt at the bank, there is no goods, they do not answer phone calls and mail.

Task: try to bring the situation back to normal, preferably without massacre, riot police, war, and other similar joys of life.

I won’t write the name for now, since “Habrahabr is not a plaintive book”, and it’s not a fact that this is a scam, but just gouging.

There is an online store in Yandex.Market, the first review dates back to May 2010. On a number of sites with reviews, similar situations are described (in some of them, people, it seems, then unsubscribed that they still received the goods after the conflict began).

I advised, first of all, to leave a review on Yandex.Market indicating all the parameters that identify the transaction, and if it doesn’t help, contact the prosecutor’s office on the fact of fraud. But that's just theory (I've had little to do with problems like "getting lost" from online shopping).

Please tell me - from the point of view of practice and experience in such situations, what measures and in what sequence are usually the most effective?
Does it make sense to contact the prosecutor's office?
Is it possible to request to block the bank account where the money went as an interim measure?
What should be the legal status for this? Is it enough to file a complaint, or do I need to go to court?
Thanks in advance.

Answer 1

In general, with such a topic, first of all, you should not go to Habr, but to the OZPP website.
It makes sense to apply to the authorities only in two cases: if you absolutely do not feel sorry for the efforts and tons of time of the lawyers of the organization (taking into account the fact that the maximum agreed or specified in the contract delivery time for the order has already expired), or if all other attempts to resolve the conflict / return the money fail were crowned with success.
As for the sequence of actions: first of all, read the documentation of the online store. Read contracts or agreements carefully. There should be indicated the maximum delivery times, and the obligations of the parties.
If there is a clear violation of the contract by the online store, then you can act.
Have you checked the store's WHOIS? If this is not an individual, the real contact details of the portal owner must be indicated there. I'm not sure if this data will lead to the person in charge, but it will work out with someone to talk to and get the right numbers in any way.
In extreme cases, you can come to this store (or to the warehouse) and find out already in a personal conversation.
Spend much more time on litigation than if at first you just try not to sit still and call the number on the site, but act.

Answer 2

First of all, leave a negative feedback on the Market, if there is someone alive there, they will react.