How can my client from Austria correctly transfer money to an IP account in Russia?

Question

Law in IT

For some reason, the client cannot add the intermediary bank specified in the details when transferring funds, because of this, the transfer goes through third-party intermediary banks and, of course, the amount comes after deducting the commission of these banks (780.32 came out of 803 euros). Are there any solutions to this problem? The support of my bank says that the client should contact the employees of his bank, but they do not seem to understand the essence of the issue and cannot give him anything sensible.

Answer 1

let your sender specify the payment parameter - OUR when sending the payment

When paying for services by bank transfer (international payment in the SWIFT system), you can determine at whose expense the bank commissions will be paid. To do this, in the payment order, in field 71A "Details of Charges", put a mark: BEN, OUR or SHA.
BEN - payment of all commissions is made from the transfer amount. The amount of the transfer that will come to the recipient will be less than the amount sent, since commissions of all involved banks are deducted from the transfer.
OUR - payment of all commissions is made at the expense of the sender, the transfer comes to the recipient in full. And funds for paying commissions are debited from the sender's account, in excess of the transfer amount.
SHA - commissions are paid jointly, the sender of the transfer pays the commissions of his bank, and the commissions of other banks are paid at the expense of the recipient (subtracted from the transfer amount). The amount of the transfer that will come to the recipient will be less than the amount sent, since bank commissions are deducted from the transfer.

sim-networks.com/wiki/swift-payment-instructions