How and what is more convenient to collect and use the knowledge base for system administrators and technical support?

Question

System administration

How and what is more convenient to collect and use the knowledge base for system administrators and technical support?

Answer 1

Confluence

Answer 2

Redmine. It has everything, including the wiki.

Answer 3

If you also collect, then a ticket holder with KB integration. Something like Kayako
Or a simple free version of Hesk

Answer 4

I use Google Drive for myself, I can also recommend Evernote.

Answer 5

It depends on what you already have and what you are going to start.
If there is already a helpdesk system, then as a rule there is already something like WiKi, if nothing at all, then you can use any wiki engine on the internal server, at the same time you can send users a link to instructions.
Well, no matter how bad it sounds, there is 1C and a pack of helpdesk confs.

Answer 6

evernote is good, structuring by tags and notebooks is conveniently done

Answer 7

I have deployed GLPI to collect information, there is a convenient knowledge base. Formerly stored in DokuWiki

Answer 8

Used osticket from wiki... before that I tried alfresco from wiki... tried redmine from wiki... But I think if you need to make a complex structure on a single tool, it's better to look towards something else. Probably, as GLPI, Kayako, Hesk suggested above .... personally, at the moment I have all such information that can be used for inventory and the knowledge base is scattered between foreman, puppet, ansible, zabbix, gitlab, elk stack and something else ... but this is for those. support will not fit for sure)