Google Play Console identity verification, how long to wait for a response?

Question

Google Play

Hello!

I registered in the google play console as a developer, made a contribution and at the stage of identity confirmation a surprise awaited me, I need to enter the company data.



At first I was very surprised, I read on the forums that it is not necessary to be an individual entrepreneur or have a company in order to upload games to the play market, I read the instructions, everyone uploads passport photos, but mine is completely different.

I wrote to the TP (in English) in the yard on November 21 that they say I am a private person, I do not have a company (it is), how can I confirm my identity.

The answer came on December 4th:

Hi Developer,
Thanks for contacting Google Play Developer Support. First, I would like to apologize for the late reply due to the huge inflow of support ticket.

I'm happy to help you with issues related to publishing and distributing apps through the Play Console.

At this time, my team isn't able to provide support for ID verification issue. I forwarded your question to the appropriate team at Google, and you can expect to hear from them via the current ticket. In the meantime, please do not submit duplicate ticket with the same issue.

If you have questions about using the Play Console, please let me know.

Regards,
Google Play Developer Support

Today is December 27, I didn’t make new tikits, I’m sitting waiting.

At the same time, while I was waiting for an answer, I was trying to understand what was the matter, fiddling with the settings, and in the settings of the payment account I noticed that a new account had been created, which was defined as a legal entity, and the fee was paid for it (this can be seen in the payment history)

Why , and most importantly, why a new account was created, and even on a legal person, I don’t understand, I paid for everything from my card, which is attached to the physical account. faces, the history of purchases since 2014 is also stored there.

And here's what to do, more than a month has passed, I don't mind spending another $ 25 and registering a new account, but where is the guarantee that the situation will not happen again?