Get money back on ebay

A

ArtKun2012-09-09 15:04:38

ebay

ArtKun, 2012-09-09 15:04:38

I know that the question has been raised more than once, but I did not find the right answer.

So, on May 20, I bought a laptop battery. Didn't receive the parcel. I wrote to the seller several times. The last time I wrote on June 30, to which I received an answer on the same day:

Hi,
Thanks for your feedback,I checked the information just now,it only shows the item left Hongkong on May29,2012.
I'm sorry that the delivery got a delay and information still hasn't been shown in your local post website.
Nearly all the items sent to your country by Hongkong Air Mail got a delay, some took 50 days to arrive.
It has been almost 40 days since we send your package, I think it hasn't passed your customs, yet.
Please patiently wait for about 10 days more and give me information.
In my side, I'll contact with the post on Monday and ask them to investigate this issue.
Best regards

That's all. Since then, the seller has not responded, and the purchase is marked as Archived and, accordingly, it is impossible to leave a review.
I click Contact Us -> Buying -> Didn't receive an item -> Open a case, I find my purchase, and I get:

We're sorry there's a problem with your purchase. Since you bought this item on US site, please go to US site try to resolve your problem.

But here's the problem - you can't log in to ebay.com! Available only on .co.uk. If you try to recover your password on .com, then immediately after entering the login, you are redirected to the British site, with which there are no problems anyway. I don’t know how I even managed to buy a battery on ebay.com, because as far as I remember, I never managed to go there.
Tell me what to do in this situation?

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6 answer(s)

I

IllariPosselt, 2012-09-09
@IllariPosselt

Open a dispute on Paypal

A

Antelle, 2012-09-09
@Antelle

You will not return anything since May.

V

Vacxe, 2012-09-09
@Vacxe

4 times I returned money when buying on ebay.com. They returned immediately to the card from which they were filming. But this is within 45 days from the date of purchase.
After 4 months, you will not return anything. But a lesson for the future, if the goods from the seller were not sent within 10 days, then you can already write feedback to him.

A

Alex42rus, 2012-09-09
@Alex42rus

after 45 days, ebay and paypal wash their hands.
Torture the seller, he can help you out of the kindness of his heart.
Well, there is another way… to file a disputed transaction statement with your bank.

C

Cry0, 2012-09-10
@Cry0

Write to the seller that you did not receive the package and ask either to send it on a new one or return the money. Maybe something will leak. Good luck!

T

TimTowdy, 2012-09-11
@TimTowdy

If the package has not arrived in 44 days, open a dispute, it can take a couple of weeks. If during this time the parcel does not reach, the money will be returned. If it comes after a successful dispute, you can agree with the seller how to return the money to him (if there is such a desire).
In general, parcels from China can really take a long time to go. You were late to open a dispute, so the money is unlikely to be returned to you. Hope she's really on her way.