Did you receive an opened package (EMS)?

Question

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The courier brought a parcel today, it should contain 2 pixi palms, said that the parcel had been opened and it was better to come to their office on Vernadsky Avenue for opening, I naturally agreed. Sent with the help of spiky, the parcel is insured. The weight of the parcel in hiss is -1.80 lbs (0.82 kg), upon arrival to us - 0.797, which seems normal.
Can anyone come across? As I understand it, an act is being drawn up with EMS employees, tell me what kind of act, where to sign (not sign) and what should be my actions?
And another question, in case of loss, I need to write in hiss and demand a refund, tk. was the package insured?
Thanks in advance.

Answer 1

I bought a draft of my article
The phone was bought on eBay, and at the same time I decided to use the services of the Russian post, or rather the EMS service.
Before receiving, all customs payments are paid, which fees are required by law. In other cases, I even had to go to the operational customs point for a note that, due to the insignificant declared value, weight and a single movement per month across the border of an international postal item (IGO), the recipient, that is, I, was exempted from customs duties.
When I came to receive, I found by weight and signs of an autopsy (the cut was sealed with ordinary, not customs, tape) the absence of attachments. He refused to receive, about which he immediately wrote a statement. The application is written simply, it is enough to briefly describe what happened: he came, examined, saw, refused.
The most important thing for all this is to keep on paper information about the declared value of the investment in the IGO. The paper carrier must be a copy of the customs declaration. If it is not there, for example, like the attachment, it was stolen (lost), then at least take (for example, on the phone) a photo of the so-called insurance bag in which the post office seals your parcel in Moscow, the packaging of your parcel, postal accompanying documents. In general, any evidence, any information about the declared value.
Such information or evidence may be an act that is drawn up by a postal worker in case of loss (theft) of an investment in the IGO and must contain a detailed description of what happened. In this act there is a column that must be filled in by a postal worker - “declared value”.
The importance of the declared value lies in the fact that the post is liable for the damage caused due to the provision of poor-quality services not for the cost of the forwarded investment in the IGO, but precisely within the declared value of the investment in the IGO and the tariff for postal services.
After registration, the act is handed over to you, and your parcel is transferred to the unit investigating the circumstances of the poor quality of the service.
Before going to court, it is imperative to send a claim to the Federal State Unitary Enterprise Russian Post through the local branch. This must be done within six months from the date of submission of the postal item. The answer to it must be sent within two months in writing, and compensation for damages, if such a decision is made, must be within ten days from the date of the decision.
As a rule, the post office slyly replies that “in accordance with the Universal Postal Convention and the Rules of the EMS Model Agreement, the sender is entitled to receive compensation for improper provision of postal services”, not at all embarrassed by the fact that the sender, in general, even has a reason there is no contact (the payment for the goods was received, the costs were compensated at the expense of the buyer), and all damage from the theft of the parcel falls on the shoulders of the recipient.
In fact, the recipient (addressee) of the parcel (IGO) also has the right to compensation for damage in accordance with the Universal Postal Convention (clause 8, article 21) and in accordance with Russian law (article 56 of the Federal Law “On Communications”). In addition to compensation for the declared value and the tariff fee for postal services, it is also necessary to demand compensation for moral damage (out of five thousand, the court recognizes one thousand :).
After two months, in order to answer the claim, you can go to court with a lawsuit, only it must be taken into account that, based on the amount of damage and the place of residence of the plaintiff, this will be the justice of the peace of the judicial district corresponding to your place of residence.

Answer 2

You come to the office,
open the parcel in front of them, do not sign for receipt.
If the contents are normal, nothing is missing or damaged, sign.
If something is wrong, you refuse to sign for the reception and demand that an act be drawn up stating that the parcel is in poor condition, with this act, either to the police or a translated certified copy in shipto.
There is already either a refund under insurance or other actions

Answer 3

Usually these are the machinations of customs, if the invoice calls into question the picture on the display of the introscope. I am not aware of cases of loss of a complete set of private parcels. I hope that everything will be resolved for you.

Answer 4

I sympathize.
For starters, you will not receive insurance, as the phone was sent. Phones are prohibited for import into the Russian Federation. When you open a claim, they will send you almost immediately.
I have a situation with ipad2. He got stuck somewhere at their customs ... After 60 (or 30 - I don’t remember exactly) days, I sent a claim and as a result:
April 05, 2011 (72 days)
Status: Claims formed sent (May 18, 2011)
They say insurance is usually receive within six months ...
Insurance is credited to the account in shipito. Then there is the problem of withdrawing funds from it: either a check or WU. Everywhere a wild commission ...

Answer 5

Here, and so they steal in black, you also run the risk of ordering through hiss, which further increases the risk, moreover, the money from them, unlike the seller, is even less realistic to return.
Regarding your specific question.
- do not sign the notice
- draw up an act and send it back
But this is true for ebay / paypal, now you have to recover from the ship, and they will be happy to kick you off.

Answer 6

Customs can't do random inspection?
I get a lot of parcels, and almost all the parcels with phones come open, some of them lacked USB cords.
Packed back very disgusting.