Computer freezes, but still partially works?

Question

Windows

Good day! I ran into such a problem that at any time the computer can freeze, but it freezes rather strangely. That is, it continues to work, some windows remain active, some do not respond. In the end, over time, absolutely everything stops responding. With all this, the sound remains and, if a video was playing in the background, the picture freezes, but the sound continues to go.

Another fun fact is that when working with the office (PowerPoint, Word, Excel), the computer freezes much more readily. At the same time, this does not depend on the load, since this happens extremely rarely in games, and usually freezes even in idle time. I've already broken my head about what it could be ....

Mother: ASUS PRIME X570-P
Processor: AMD Ryzen 7 2700x
Video card: GTX 1650
RAM: Patriot Viper Steel 8x2 (PVS416G320C6K)
OS: Windows 10 (latest version)

Answer 1

Well, none of the suggested options solved my problem. A familiar specialist enlightened me and said that the problems are clearly not in the hardware, so he advised me to look in the software.
I still couldn’t find anything and it was decided to reinstall Windows. Reinstalling solved the problem, now everything works as stable as possible!
If someone has or will have a similar problem, then you can try to dig in this direction, maybe you can solve the problem in less radical ways)

Answer 2

I had a similar experience when one memory bar began to fail, test with utilities, even from linux, even from a regular one from Microsoft
. Also, watch the disk work at this time, it is clear that the hard disk activity light on the case is not connected to the vast majority or does not work because m.2 disk or for some other reason, but work activities can be monitored programmatically (using utilities such as ssd-led or a standard resource monitor), because if the controller / disk freezes, applications that do not access the disk continue to work, and those who need to work with the file - no.

Answer 3

Under Linux, Ryzen had similar glitches due to power saving problems.
In UEFI, it is worth disabling C6 State in the processor power saving settings and rearranging Power Supply Idle Control to typical current idle.
Whether such a change in settings on Windows will help - God knows, but it won't spoil anything, so it's worth a try.

Answer 4

I had a similar phenomenon on Win10 accompanied by an increase in latency on the nvidia driver and sound crackling. Appeared suddenly after some update, then disappeared, then reappeared. I tried everything I could, eventually reinstalled the system (put 11).
Install latency mon and see if it shows anything anomalous.