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Bitrix page 404?
There are, for example, url site.ru/delivery and site.ru/catalog/category/product
If you change them to incorrect ones, for example site.ru/deliv465ery or site.ru/catalog/ca6565tegory/product, then the 404 page is displayed.
If you add some phrase at the end, for example site.ru/delivery/6556 or site.ru/catalog/category/product/5667, then a white page is displayed.
In which direction to dig?
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Towards urlrewrite.
Judging by the fact that sometimes 404 works out everything is fine with her.
The white page can be anything - it can be an error due to which even the template is not generated, it can be a normally generated page on which nothing can be displayed because the rewrite wrapped it on an empty page or the component did not generate anything but reset the buffer , it could be 404 just like that.
What is the code for this white page - 404, 200, 500?
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