ATS question. The most correct solution to the problem

Question

Programming

Tell me the most adequate solution to the problem: you need to determine the number of the incoming call in order to subsequently transfer it to the database and display information on the client on the screen (in the table in the database, the primary key will be the phone number).

Answer 1

Asterisk + mysql

Answer 2

You will be helped by programs related to the group of CTI applications. As a rule, they have integration mechanisms with email clients or accounting programs. A typical representative of Rander. There are simpler and cheaper solutions, I have had WinTariff for many years , and CRM pulls up information from its database ...