Apple Guidelines, 14.3, which is the correct implementation?

Question

iOS

I wrote an IOS chat, I'm trying to pass moderation in the AppStore. Rejected with the wording "non-compliance with clause 14.3 of the Guidelines". Moderator Response:
Your app enables the display of user-generated content but does not have the recommended precautions in place, as required by the App Store Review Guidelines.
It is necessary that you put all of the following precautions in place:
- Require that users agree to terms (EULA) and these terms must make it clear that there is no tolerance for objectionable content
- Use moderators to flag and remove inappropriate content and offensive users
- Users need a mechanism to flag objectionable content and report users generating this content
- Developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content
- Developer needs a method for ejecting users who violate the terms of the EULA
It would be appropriate to address the encountered issue to comply with the Guidelines.
Everything would be fine, but all these points are implemented in the application.
I ask the question: what exactly is wrong? I get EXACTLY the same answer as above. I ask the question: is it enough to perform such and such an implementation point in the form of such and such? I get EXACTLY the same answer. It's like they're trolling.
I'll give you my implementation.
The application has a user agreement, which says that the user can complain by such and such mail about the corresponding message. The developer is obliged to remove it within 24 hours. There is a moderator who can block a user.
How is this item implemented correctly in applications with user-generated content?

Answer 1

It’s hard enough to guess on the coffee grounds, but I can immediately say the following:
PS: there were articles on Habré about problematic cases on moderation - see if they can help you.