Ability to comment on issues in Jira/Redmine via mail

Question

Email

Glad to welcome everyone!
Many people use Jira or Redmine project management systems.

I would like to ask: has anyone managed to "find" and "light up" such a plugin to one of these platforms, so that it would be possible to comment on tasks via mail?

How I will present it:

1. A notification is sent to the mail that a task has appeared in which I am either an observer or an executor. Or a notification about some change has come.
2. I just click “reply” in my mail, I write, for example, “Yes. Solidarity. It can also be done this way or this way.”
3. This answer is automatically added to the task as a comment from the account to which my mail is linked.

Thanks in advance!

Answer 1

JIRA has handlers that allow you to either create or comment on tickets. They are called:
Create Issue Handler
Full Comment Handler
, etc. (cvs comment. regex, non quoted)
They are configured through Services.
At least that's how it is in version 3.13. I myself used only the creation of tickets through the mail.

Answer 2

We ourselves are now moving to Redmine with BugZilla and also attended to your question for the same reasons.
So far I've found this , but haven't figured it out yet. But this seems to be what we need.

Answer 3

Jira has it for sure.

Answer 4

And did anyone succeed in Redmine?

Answer 5

Redmine has it out of the box, no plugins needed.