A service for organizing the work of a research call center?

Question

Marketing

Good afternoon! My name is Michael. In my company, we made a call center: 10 people sit at computers with phones and conduct research - they call potential customers of different brands and interview them using a small script.
Now it works on the knee: the result of the call and the fixation of information from the respondent is produced in an excel table.
I would like to have some kind of cloud platform where I can upload basic information about respondents (brand, position, name, phone number) and scatter them among call center employees. There are a lot of respondents (it has already exceeded 10,000) and it doesn’t work out on the knee: too often employees lose tables, mess up in grammar or details, etc.
Does anyone know of a similar service? We are not engaged in sales, we do not need a dial-up and a sales funnel. We make one single call for the purpose of polling opinions and we need to record this opinion somewhere. I would be immensely grateful for any help and a hint in which direction to look)

Answer 1

I would like to have some kind of cloud platform where I can upload basic information about respondents (brand, position, name, phone number) and scatter them among call center employees.

Sales or not, it doesn't matter. Any free CRM can do this.
On the example of Bitrix24:

• Register a portal (free).
  
• Adding fields to the contact card
  
• We import our plate in csv format into the "Contacts" CRM.
  
• We also import the base for raw contacts there.
  
• We divide contacts by responsible, or create a call
  
• Callers go through the database and write the results to the contact card (you can display reports by the fields!)